Global Relay Login CX:
Reimagining Mobile-First approach in a Unified Access Flow

OVERVIEW

Problem

Global Relay needed a unified login experience across its suite of financial compliance tools. But with multiple authentication methods (ID/password and SSO), users were unsure how to log in, often encountering friction, errors, or unclear redirects—especially on mobile.

Outcome

I redesigned the mobile login flow to simplify access, reduce ambiguity, and build user trust. Starting with a single login ID entry point, the system intelligently determines the right path (password vs. SSO) and communicates progress clearly through each step.

CLIENT

Global Relay

Global Relay is a leading provider of archiving and compliance solutions for the financial industry, delivering secure SaaS platforms that help organisations manage communications data like emails and text messages. As part of their digital transformation, the company sought to unify and simplify its authentication system across services via a Global Login experience.

INFO

Team

1 x Lead UX/UI Designer

Role

- Research & Insight - User Experience Design - User Interface Design

Dates

5 Weeks

CLIENT BRIEF

Understanding the
Problem Space

Global Relay provides secure SaaS platforms to the financial industry, with a single sign-on experience across multiple tools. However, I observed that users were unsure which login method applied to them — SSO or password — and often faced errors, confusion, or broken redirects, especially on mobile.

✅ Key issues I focused on:

  • Confusion around which login method to use

  • Frustration from vague errors or redirection

  • Lack of visible security cues and trust signals

  • Inconsistent mobile experience compared to desktop

  • Unclear impact of unified logout across services

These high-fidelity screens showcase the final mobile UI for Global Relay’s secure login and dashboard experience. The success screen confirms authentication and guides users forward, while the dashboard highlights key features like Messages, Files, and Analytics. Brand red is used sparingly to draw focus to key actions, and the design stays clean, accessible, and mobile-first—ready to scale across enterprise platforms.